How do I track down my order?
Your courier will drop you an email with a link to your personal tracking information or contact you to book in delivery. Your courier company will depend on the item you are purchasing and the delivery service you choose at the checkout.
What courier do you use, asking for a friend…?
Well that really depends on the item and service purchased:
- 1 Person delivery: Our UK Free Delivery Service consists of a one person service via Panther, EU Fleet, XDP, Interlink and other carriers, delivery is to front door only, please note if you live in a block of flats, delivery will only be made to ground floor. Delivery is from 0700 hrs - 1900 hrs (Please note - All goods must be signed for by an adult aged 18 years or over on delivery) with this service they send a tracking link and estimated time slot, subject to change.
- 2 Person Delivery: Our UK White Glove Delivery service consists of a specialist 2 personTeam. they book in a date and time slot with you. To ensure the safe delivery of your product we operate a professional 2 - Person uniformed delivery service to room of choice (ONLY FOR CERTAIN RANGES). All our products are supplied flat packed (unless stated otherwise) and will require home assembly (Available on request with an additional fee depending on the item)
What do I do on the day of delivery?
So you’ve been tracking the courier and they are on their way, you need to ensure that when signing for goods you have checked the packages and then sign for them, if you notice any damage please sign for as 'Damaged' and refuse delivery
What happens if I miss my delivery?
Oh no, you have missed your delivery. Please call or email to re arrange. Please note for missed deliveries there may be a charge.
Will the courier call me?
As we use external couriers we cannot guarantee they will call before delivery we would advise to check with the tracking reference provided in the email you receive or call us so one of the members of our crew so we can update you
Where do you deliver to?
All deliveries are FREE to Mainland U.K (Unless stated otherwise) this will be confirmed on the checkout page. The following postcodes incur a surcharge, the prices vary depending on the item and weight, please contact us before ordering PA15+, PA42+, IV, KA15+, KW15+, PA16-78, PA80-88. KA15+, TR21-25, PH10-18, AB15+
if unsure please contact us to enquire
What postcodes do you not deliver to?
We are always working on improving our services. Contact us and we might be able to accommodate but please note we do not currently deliver to: Channel Islands, BT Postcodes, Scottish Highlands, Shetland Islands, HS postcodes, Isle of Wight and Isle of Man - HS, BT, JE, GY, IM, ZE
How long will my delivery take?
We will aim to deliver the Goods to you between 1-3 workings depending on the product(s) you order following safe receipt of your Order with the exception of weekends and Bank Holidays. Please note some items may take 7-14 working days especially on the 2 Person delivery service. The best way to track your order is via the tracking link in the email you will receive after placing your order.
Can you deliver to addresses other than my billing address?
Yes, we can. At the checkout you can choose an alternative delivery address to your billing address.
Help! I think I am missing some screws, what should I do?
We’re really sorry that something’s gone wrong. Please contact us and we will put things right straight away.
Help again! There’s an item missing from my delivery, what should I do?
Some of our items are so popular that they can go out of stock super quickly. Unfortunately, that means that occasionally we’re not able to send you all the items in your order. You should have received an email from us confirming this and advising of a refund being processed for the missing item.
Can I like amend my order?
Like of course (most of the time)! We’re super quick at processing orders to make sure you get your new stuff as soon as possible. However, we could pull some strings depending on how far we are in the order process. Please call us and we will be happy to help.