Hassle Free

Easy Returns

Exclusively

Curated Collection

Free Delivery

UK Mainland

HERE TO HELP

CUSTOMER CARE

Have a question?

Ask us

OWO Living Limited

72 Lombard Street, Birmingham

West Midlands

B12 0QR

Hey! Where's my order?
Once the order has been placed, you will receive an email from our courier with a live tracking link
How do I return an item (I have changed my mind)?
It is super easy to return an item, just email us to let us know. You have 7 working days from after delivery and the following terms shall apply:
  •  All Goods should be returned unopened and in the original packaging.
  •  All Goods should be returned to us at your own expense.
  •  You will also be under a duty to take reasonable steps to see that the Goods are received by us and not damaged in transit;

Hey! What if there is a fault with the item?
In the unlikely event that the Goods are defective, please let us know within 7 days from date of delivery. We will ask you to return the Goods to us at your cost and once we have checked that the Goods are faulty, we will:
• provide you with a full or partial refund including the return costs; or
• replace the Goods; or
• repair the Goods.
How will you deal with defective goods?
We will investigate thoroughly and you can expect to hear from us during this period. We have full discretion on whether the Goods will be replaced or repaired should the Goods be found to be defective due to faulty workmanship or structural defect.
If the Goods are not found to be defective no refund will be made to you and you will be liable to pay the re-delivery charge. .
Help! I’ve not received my refund
We’ll shoot you an email as soon as the OWO crew have processed your return.
How long will it take to process my return?
Within 30 days of receipt from you of the Goods and provided the Goods are returned unopened, and undamaged, we will refund the amount paid including any delivery charge onto the same card used to make the original purchase. All other costs will be incurred by you.
Help! I’ve not received my refund?
Please allow us up to 30 days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done. We will be as quick as we can!
Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
Help! There’s an item missing from my delivery, what should I do?
Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order. You should have received an email from us confirming this and advising of a refund being processed for the missing item.
Can I amend my order?
We’re super quick at processing orders to make sure you get your new stuff as soon as possible. However, we could pull some strings depending on how far we are in the order process. Please call us and we will be happy to help.
How often do you re-stock on lines and sizes?
We are constantly adding to our range to ensure we are at the fore-front of the latest trend. Please email if you have a special request or can’t find what you are looking for.
How do I track my order?
Your courier will drop you an email with a link to your personal tracking information. Your courier company will depend on the item you are purchasing
What courier do you use? – depends on the item purchased
1 man - Our UK Free Delivery Service consists of a one man service via Panther, TMF Logistics, XDP, Interlink and other carriers, delivery is to front door only, please note if you live in a block of flats, delivery will only be made to ground floor. Delivery is from 0700 hrs - 1900 hrs (Please note - All goods must be signed for by an adult aged 18 years or over on delivery)
What courier do you use? – PART 2
2 man - Our UK White Glove Delivery service consists of a specialist 2 Man Team. To ensure the safe delivery of your product we operate a professional 2 - man uniformed delivery service to room of choice (ONLY FOR CERTAIN RANGES). All our products are supplied flat packed (unless stated otherwise) and will require home assembly (Available on request with an additional fee depending on the item)
What do I do on the day of delivery?
So you’ve been tracking the courier and they are on their way, you need to ensure that when signing for goods you have checked the packages and then sign for them, if you notice any damage please sign for as 'Damaged' and refuse delivery
What happens if I miss my delivery?
Oh no, you have missed your delivery. Please call or email to re arrange. Please note for missed deliveries there may be a charge.
Will the courier call me?
As we use external couriers we cannot guarantee they will call before delivery we would advise to check with the tracking reference provided in the email you receive or call us so one of the members of our crew so we can update you
Where do you deliver to?
All deliveries are FREE to Mainland U.K (Unless stated otherwise) this will be confirmed on the checkout page. The following postcodes incur a surcharge, the prices vary depending on the item and weight, please contact us before ordering PA15+, PA42+, IV, KA15+, KW15+, PA16-78, PA80-88. KA15+, TR21-25, PH10-18, AB15+
What postcodes do you not deliver to?
We are always working on improving our services. Contact us and we might be able to accommodate but please note we do not currently deliver to: Channel Islands, BT Postcodes, Scottish Highlands, Shetland Islands, HS postcodes, Isle of Wight and Isle of Man - HS, BT, JE, GY, IM, ZE
How long will my delivery take?
We will aim to deliver the Goods to you between 1-3 workings depending on the product(s) you order following safe receipt of your Order with the exception of weekends and Bank Holidays. Please note some items may take 7-14 working days. The best way to track your order is via the tracking link in the email you will receive after placing your order.
Can you deliver to addresses other than my billing address?
Yes we can. At the checkout you can choose an alternative delivery address to your billing address.
Help! I think I am missing some screws, what should I do?
We’re really sorry that something’s gone wrong. Please contact us and we will put things right straight away.
Help! There’s an item missing from my delivery, what should I do?
Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order. You should have received an email from us confirming this and advising of a refund being processed for the missing item.
Can i amend my order?
We’re super quick at processing orders to make sure you get your new stuff as soon as possible. However, we could pull some strings depending on how far we are in the order process. Please call us and we will be happy to help.
How often do you re-stock on lines and sizes?
We are constantly adding to our range to ensure we are at the fore-front of the latest trend. Please email if you have a special request or can’t find what you are looking for.
How do I return an item (I have changed my mind)?
It is super easy to return an item, just email us to let us know. You have 7 working days from after delivery and the following terms shall apply:-
• provide you with a full or partial refund including the return costs; or
• replace the Goods; or
• repair the Goods.
How will you deal with defective goods
We will investigate thoroughly and you can expect to hear from us during this period. We have full discretion on whether the Goods will be replaced or repaired should the Goods be found to be defective due to faulty workmanship or structural defect. If the Goods are not found to be defective no refund will be made to you and you will be liable to pay the re-delivery
Hey! Have you received my return?
We’ll shoot you an email as soon as the OWO crew have processed your return
How long will it take to process my return?
• Within 30 days of receipt from you of the Goods and provided the Goods are returned unopened, and undamaged, we will refund the amount paid including any delivery charge onto the same card used to make the original purchase. All other costs will be incurred by you.
Help! I’ve not received my refund
Please allow us up to 30 days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done. We will be as quick as we can! Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
• Bank Account payments will take 3 - 5 working days
Help! There’s an item missing from my delivery, what should I do?
Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order. You should have received an email from us confirming this and advising of a refund being processed for the missing item.
When do I get my dollar back?
Once your refund has been processed, please allow the following times for your refund to appear in your account
• Bank Account payments will take 3 - 5 working days
• PayPal payments will take 1 - 2 working days
What is your returns address?
OWO LIVING
72 Lombard Street,
Digbeth,
Birmingham,
B12 0QR
Please include your contact details and order number.
Hey! i've got a question, how do i get in touch?
Wanna talk? We appreciate people prefer different methods so we offer them all.
• You can either email us via the ‘Contact Us’ page on the menu,
• call us on 0121 285 0718 or or
• write to us at
I'd love to work for you, how do I find out about job vacancies?
e’re always on the lookout for the new trailblazers and super talented people
Keep an eye out on our ‘OWO Blog’ or on our social media pages (Facebook, Instagram, Twitter, Linkedin)
I love OWO Living! Do you allow wholesale?
We really appreciate your interest in our own products, however we don’t currently offer a wholesale service or authorise any reselling of our own products.
I'm a supplier, how do i contact your buying team?
Thanks for your interest in working with OWO Living. Email your query to info@owoliving.com
What's your complaints procedure?
Most of our customers have a great experience when shopping with us. However, we know that there may be occasions where things can go wrong and you may wish to make a complaint. We want to make this as simple and easy for you as possible and address your experience in a timely manner. We’ll always try our best to resolve complaints within 14 days of receipt.
Where do I send my complaint?
To make a complaint, please write down all the details and either send this information in the post or by email to our Complaints team.
Post: OWO LIVING Complaints Department, 72 Lombard Street, Digbeth, Birmingham, B12 0QR E-mail: wecare@owoliving.com.
Please include as much detail as you can.
How long does it take to deal with a complaint?
Once your complaint is received, one of our dedicated team will be assigned to your case and investigate this for you. They will then liaise with you directly to resolve your complaint. We aim to resolve complaints within 14 days of receiving it. However, on some occasions we may exceed this time frame but we will update you to let you know!