How do I return an item (I’m a bit of a flip flopper and changed my mind)?
It is super easy to return an item, just email us to let us know and we will provide a Return Authorization Number. Youget 14 days to let us know and then further 14 days to send item back
The following terms shall apply:
- All Goods should be returned unopened and in the original packaging.
- All Goods should be returned to us at your own expense.
- You will also be under a duty to take reasonable steps to see that the Goods are received by us and not damaged in transit;
- Also strongly suggest sending via tracked service and giving us the tracking number
How will you deal with defective goods?
We will investigate thoroughly and you can expect to hear from us during this period. We have full discretion on whether the Goods will be replaced or repaired should the Goods be found to be defective due to faulty workmanship or structural defect. If the Goods are not found to be defective no refund will be made to you and you will be liable to pay the re-delivery
Hey! Have you received my return?
We’ll shoot you an email as soon as the OWO crew have processed your return
How long will it take to process my return?
Within 30 days of receipt from you of the Goods and provided the Goods are returned unopened, and undamaged, we will refund the amount paid including any delivery charge onto the same card used to make the original purchase. All other costs will be incurred by you.
Help! I’ve not received my refund?
Please allow us up to 30 days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done. We will be as quick as we can! Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
- Bank Account payments will take 3 - 5 working days
What is your returns address?
72 Lombard Street,
Please include your RETURN AUTHORISATION NUMBER , contact details and order number.